Indicates there was an error with the automatic installation of your magicJack. To manually install your magicJack, please download the corresponding file for your specific magicJack. Click here for an identification guide. Your work computer or network may block certain software applications installations. Contact your company administrator for further information. The indicator lights are located on the top of each magicJack device.

Locate the name of your device below to determine what the lights mean. Firmware is the software found within the magicJack device itself. Occasionally, this firmware may need to be updated. When registering a new magicJack device, you will be presented with an option to upgrade an existing device, if you have access time remaining that exceeds the free time that comes with your new device.

The remaining time on your current magicJack device can be transferred to a newer model during the registration process. Upon completion of the transfer process, the device you selected to upgrade will be deactivated and no longer have the option to purchase additional service plans. Note: Uninstalling the desktop application will not impact your service subscription.

If you would like to cancel your service, please contact our Customer Care team. Click here to download CompleteUninstall. In the Terminal Window, navigate to your download directory usually Downloads by typing cd Downloads and pressing enter. Now type. If in case you are unable to locate the Serial number on the back of the device, please follow either of the method -.

Customer Care Menu. Installation Error — Manual Software Download. Try these steps to resolve the issue: Please try a different USB port Click here and download this upgrade to your desktop. Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them. Unplug your magicJack, wait 15 seconds, and plug it back in Go to My Computer and locate the magicJack drive, right click that drive then click format and click start.

Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again. What do the lights on my magicJack mean?

Should they be flashing? If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source power outlet or computer. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. A blinking red and a blinking yellow light next to the Ethernet port — confirms a proper internet connection.

If these lights are solid or off you may have a connection problem between the magicJack and your router. Original magicJack A solid blue light means properly receiving power. If you do not see a blue light, your device it is not receiving power. Please check the connection between your magicJack and your computer.

How do I upgrade the firmware on my magicJack? How can I upgrade my magicJack device to a newer model? How do I uninstall magicJack from my computer? Please follow the instructions below for your operating system.

This will display the serial number of the device.

Free MagicJack Download | Download-Free-Software.

Please note that these downloads are directly linked to magicJack, Google Play and the iTunes apps store. They are not mine, so I cannot claim any responsibility if the software does not work.

These links are provided solely for ease of access for the multitude of users out there who want to know where the latest update files are. Update The update alert method was sent out to several hundred interested people who signed up.

Check out this post for more information. Download the mac version of the update file here. Download the windows version of the update file here. Download the Android version of the magicApp here. Download the iOS version of the magicApp here. Download the Android version of the magicJack Connect here. Download the iOS version of the magicJack Connect here. Unfortunately, there is currently no linux version of the update file or the Talk Free app.

It has been suggested by more than one chat support technician that this may change sometime in the future. The funny part is up until 2 weeks ago I could make these same calls without the recording. I went to the help and did the live chat and they too said I need to buy prepaid minutes. I dont understand. I just noticed the same problem too. My mom lives in a county that is served by a small local telephone company.

It basically means the small local telephone company is charging more to connect the call than magicJack is willing to pay, so magicJack makes that calling area unavailable. I bypass this by setting up the call via google voice. I dial my google voice number from the magicJack phone. It asks me if I want to check voice mail or make a call. This can only be installed on smart phones — either iphone or android. For iphone. For android. I use in Brazil the apps for android samsung galaxy young , and i call the during the week for my friends in USA.

I am in process of registering and can not receive five digit code on my e-mail so I can follow forward. Would you help me with it? Also, I would like to transfer my Comcast phone number that is 1-aaa-bbb-cccc for my magic jack service.

How can I do that? I suspect you have to choose a phone number or transfer the number from another provider before you can receive the activation code. I have not done a number transfer to magicJack, and so have not made a video about it.

Please visit the magicJack Journey posts and videos Part 1 and Part 2 to learn more about how and why I switched, and to see how I researched it before actually making it happen. Good luck! When I plug my Majic Jack in I do not get the registration page. All I get is a white page with Product of the Year banner. Can anyone help? That method is a bust for most users. Plug your device into the USB port on your computer. If you still get the blank banner, use a different USB port. Not all USB ports are the same.

Some of them are powered, and some are not. I just went through process. Then I was taken through the registration process. I guess I was one of the lucky ones. My MJ Plus was found and it registered with no hiccups. The first person used their wifi android tablet via a browser on that device. AS I have been using Mj for years. All of sudden from last three weeks now when ever I call someone, calls go through but I cant hear the person who am calling or talking to.

I have window 7 installed on my pc. Can anyone help me with this issue. Can anyone tell me the minimum speed required for internet for magic jack to work properly? Is it possible that Chinese internet police are blocking something? Another possibility is that since you are in such a remote area—nowhere near a large city or even a town—your option is only a very slow internet speed. Most people do best with an upload speed of at least 1. Though some have had success with lower speeds, if you are also doing any kind of internet activity other than magicJack, your voice transmission quality will suffer.

The latency speed of electronic reply is too high. Since you live in Miami, it should be no problem for you to buy one and start using it. Good luck. When I first set up magic jack.

Three week later every time i try to call someone or i try to make an inbound call to my home I hear a voice just for a few secs and then I hear a clicking sound. I thought it was the magic jack so I purchased another one and it is doing the same thing.

Magic jack has not been very much help. Can anyone help me. Alternatively you may have crummy volume on your device. Others have randomly found similarly, leading me to wonder if their quality control is all that good.

I have a problem when i click on my soft phone icon i get a pop up over the phone that says product of the year so i click the x in the top right hand cornor the pop up goes away but so does my soft phone lol I downloaded the lastes windows update but it didnt fix the problem please help.

Jim, There is windows soft phone for magicJack. It only exists for Android and iOS devices. Buy a device and it will work next time you physically connect the device via USB to your desktop or laptop windows or OSX computer. Plug in your phone to the device. It should work exactly as planned. Uninstall the app from your windows machine. Get the MagicFeatures Plug In.

I paid for it and it works great! Audible Caller ID. Anonymous call block.. Thanks again Theresa! For those of you not familiar, your magicJack must be connected to a windows computer via USB in order to use MagicFeatures. I got the update link from a tech chat. After plugging in my magic jack and phone, it brought up a Magic jack interface, but I was never prompted or guided through any update. How do I get the update? The audio on my magic jack has suddenly become so bad I can barely hear people on the other side through the buzzing.

Check out this page. The accompanying video shows what you should expect to see with the new interface. May I suggest rebooting your modem, router, etc.? Additionally, if you have not yet done so and you have a very slow or high-latency connection, it may help to statically assign an IP to the magicJack and in some instance enable port-forwarding.

Thanks for your response. My issue is not volume, it is a VERY loud buzzing, whining noise that drowns out the voices. I will try your directions, thank you. Normally I have it plugged into the outlet adapter so it works separate from the computer.

It sucks not having your home phone…. Thanks for all your helpful efforts! Your suggestion of trying a different adapter was offered long before tech support provided it, and actually did help with the audio a bit.

It would begin with the awful sound and then it would dissipate after a few seconds. Back to tech support of course. I hope this does the trick and I can leave you and tech support alone in the future lol. Thanks again!