Step 3: Reinstall the latest driver from the HP website After uninstalling the software, download and install the latest version of the full feature software. Turn on the printer. The software installation prompts you to connect the cable if needed. If a Let’s identify your product to get started page displays, click Printer , type your printer model number, and then click Submit.

If you need to change the operating system, click Change , select your version, and then click Change. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. Step 4: Restart the computer and the printer Restart the computer and the printer to finish setting up the software in Windows. Turn off the printer, and then restart your computer.

Restart the printer and computer to complete the installation. Step 5: Try the Windows built-in print driver If the previous steps did not resolve the issue, use the Windows built-in driver. Select a location. Europe, Middle East, Africa.

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. Level 1. Message 1 of 4. HP Recommended. Product: HP Officejet Pro Operating System: Microsoft Windows 10 bit. Tags 2. Tags: HP Officejet Pro Accepted Solutions. Level Printing functionality might be different depending on which name you select.

Use the following workaround to remove all printer names from the Devices and Printers folder, and then set up the printer again. Step 1: Remove the printers from your list of devices Delete the printers from Windows before setting up your printer again.

Search Windows for devices , and then click Devices and Printers in the list of results. Right-click one of the icons for your printer, and then click Remove Device. Repeat this step for any other icons for your printer. Click Connect a new printer , and then follow the on-screen instructions to complete the printer setup. Step 3: Make sure the printer is set as default Confirm your printer is set as the default printer in Devices and Printers. Return to the Devices and Printers window, and then make sure your printer is set as the default printer.

If your printer icon does not include a green check mark, right-click the icon and set it as default. If you can open HP Printer Assistant , the issue is resolved. If you cannot open HP Printer Assistant , continue to the next step.

Step 2: Uninstall the HP printer software Remove all HP printing software from the computer before reinstalling the latest driver. Is Printer Assistant available for Mac? The Mac full feature driver installs HP Utility , which has similar tools and features. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Type the IP address into the web browser address line, and then press Enter. If a login or certificate window displays, complete the information to finish opening the EWS.

If a website security certificate displays, click Continue to open the printer homepage. If a login window opens, type admin for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.

Check for network issues and review setup requirements if the printer failed to connect. Check the network connection: Move the printer and computer or mobile device closer to the WI-Fi router, and then check if the signal quality improved.

Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, wait 15 seconds, and then reconnect it. Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the printer and put it in a ready state.

Sometimes the printer status might display Offline when it is actually ready. Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi connection. Check the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button , make sure the light is on. Check the wireless settings to make sure the signal is turned on.

Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report. Check the USB cable for damage and recommended length, and then restart your printer and computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. If the cable is undamaged and shorter than 3 m 9 ft 10 in , connect the cable to a different USB port on the computer.

The port should be USB 2. If you are using a USB hub or docking station, connect the cable directly to the computer. Turn on the computer, and then wait for the start up process to complete. Turn on the printer, and then add the printer Mac or wait for the computer to install the new device Windows.

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable. Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.

Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer’s Ethernet port.

Check the lights on the printer’s Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

HP Printers – HP Printer Assistant Prompts to Connect a New Printer | HP® Customer Support.

Do you know what the HP Printer Assistant is? How to download and install this software? How to remove this software? This post from MiniTool Partition Wizard will show you all. After you buy an HP printer, you need to download and install the corresponding HP printer drivers so that the printer can work properly with Windows. However, when you download a driver for an HP printer any model built in or later , the driver will automatically install software called HP Printer Assistant.

The HP Printer Assistant provides a simple interface for you. With this software, you can do the following things:. With this app, you can set up, scan, print, share, and manage your HP printer from your smartphone or other devices. With this app, you can print photos from social media or documents from cloud storage, scan on the go, order supplies with ease, and set up HP printers easily.

Here is the guide:. Go to this page to download the universal print driver. This post shows you all. Author Linda has been working as an editor at MiniTool for 1 year. As a fresh man in IT field, she is curious about computer knowledge and learns it crazily. Maybe due to this point, her articles are simple and easy to understand. Even people who do not understand computer can gain something. By the way, her special focuses are data recovery, partition management, disk clone, and OS migration.

Partition Wizard. Download Partition Wizard. Tip: In this process, please make sure hidden files are also displayed. Facebook Twitter Linkedin Reddit. About The Author. Linda Follow us. User Comments : Post Comment.

– HP Support Assistant | HP® Support

HP Wireless Assistant is a user application that provides a way to control the enablement of individual wireless HP Wireless Button Quick Launch buttons enable you to quickly access the programs that you use most frequently. The HP drive key boot utility is a Smart Component that can create a bootable drive key. HP Photo Creations is free tool that lets you easily create photo books, calendars This package contains a critical security update and software that enables customers to program the Quick Launch HP Connected Music is a music application that integrates your music files with streaming and radio services into one.

HP Client Security It includes the HP Toolbox software for your printer. The Toolbox provides status and maintenance information about your printer. This download does NOT Speakers and HP Business Headset Cortana voice assistant. Windows 10 Desktop Conclusion Windows 10 During the Windows Just like Uninstall Windows 10 built-in Windows Mac. Windows Users’ choice Download hp assistant windows 10 Download hp assistant windows 10 Most people looking for Hp assistant windows 10 downloaded: HP Support Assistant.

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