Having printer issues with Mac? Learn more here. If the tool cannot find your printer, read the following lists of troubleshooting tips to connect your printer.

For detailed information on how to connect your printer or if you get an error message when trying to connect, go to the HP Support page, type your printer model, and then search for the document on installing your printer for a USB, wired Ethernet , or wireless connection or for the error message that displays. Click here. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.

Confirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer.

Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft 1. Wireless signals are weaker at greater distances between the printer and the router. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus.

Follow the on-screen instructions to connect the printer to the network. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

Check the router band setting: Many routers operate in both 2. Make sure the 2. If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2. Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations. Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point router.

Objects such as refrigerators or metal bookcases can interfere with wireless signals. Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. Use the control panel menu to type an IP address that is valid for use on your local area network.

The green link light should be steady, and the orange activity light should blink when the cable is connected. Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable Ethernet cables and phone cables look similar but are different sizes. Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router.

Use a different cable: Connect a different Ethernet cable. Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions. Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer. Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer. HP supports USB cables less than 3 m 9 ft 10 in in length. Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them.

Disconnect any other USB devices that are not in use. However, select one of the following links to resolve common printing, connection, or scanning issues.

Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac.

Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support , type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality.

HP Print and Scan Doctor detected missing printer software or problems that might be resolved by installing the latest software. If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems.

Does your printer display a status of offline or printer offline and the printer does not print? You will be directed to a set of detailed steps If your download does not start, click here. Sign Out. My Account. Dashboard FAQ.

Download Print and Scan Doctor. If your printer is not listed, turn it on and click Retry. If there is a connection problem, follow the instructions in the tool. Depending on the problem, click either Fix Printing or Fix Scanning.

Test results are displayed with icons. A checkmark means your printer passed. A wrench means a problem was found and fixed. An exclamation mark means a test failed and was skipped. An X means the printer has a problem. Follow the instructions to fix it. Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. Try these tips and procedures to troubleshoot and avoid wired network connectivity issues.

Ethernet Cable 2. Phone Cable Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router. Try these tips and procedures to help troubleshoot and avoid USB connectivity issues. Is your printer currently offline? Yes No. Your software is downloading Select registration option.

Select a location.

– HP Scanner Software | VueScan Scanner Software

Need Windows 11 help? Product Home. This document is for HP multifunction printers and computers with Windows 10 and Windows 8. Use the HP Scan and Capture app to scan photos or documents from your printer or computer camera.

For more information, go to How do I download and install the HP printer software? Turn on the printer, load plain paper in the input tray, then confirm ink or toner cartridges are installed.

Place the item you want to scan on the scanner glass or load it into the automatic document feeder ADF , if your printer has one. Click the menu icon, then select Settings. When the scan completes, click the save icon.

How do I download and install the HP printer software? If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed. If necessary, select your model number from the menu, click Begin , then click Download. Follow the on-screen instructions to complete the connection setup and driver installation. If HP Easy Start finds multiple printers , select the printer you want to install, and then continue with the on-screen instructions.

If HP Easy Start does not find your printer , follow the on-screen instructions to connect your printer to the network. Return to the What if the scan fails or the printer is unavailable or offline? If your printer does not display in the list of available devices or shows as offline, make sure your printer is supported and the HP software is installed, then troubleshoot connection issues if necessary.

I use this software in almost all of my document files. It’s basic editing really got me. I just wished that this software wo uld not only be available in Windows but in different systems also because this is such a helpful and vital tool for everyone. It tends to work for a while and then go bad at which point it crashes upon opening.

The only f ix is to uninstall and then download again. I have already had to do this several times over the past 3 months. Very frustrating. Pros: works fine when not crashing Cons: crashes upon opening needing reinstall More. Laws concerning the use of this software vary from country to country. We do not encourage or condone the use of this program if it is in violation of these laws.

In Softonic we scan all the files hosted on our platform to assess and avoid any potential harm for your device. Our team performs checks each time a new file is uploaded and periodically reviews files to confirm or update their status.

This comprehensive process allows us to set a status for any downloadable file as follows:. We have scanned the file and URLs associated with this software program in more than 50 of the world’s leading antivirus services; no possible threat has been detected. Based on our scan system, we have determined that these flags are possibly false positives. HP updates this software often, so be sure to update the app frequently. This frequency of updates ensures that software bugs are dealt with efficiently.

As an alternative, you can always use Windows Fax and Scan, which is the built-in scanning program for Windows, though it lacks advanced features. However, both this software and the inbuilt program have been superseded by newer utilities that offer greater functionality. The installation is speedy upon opening. The only downside is that it lacks more advanced features for editing.

Victor C Glanville. Hamrick Software – I have been using VueScan for 10 years on several different computers using 3 scanner models. It really is an excellent product well maintained and exceptional value for money.

It has given me a lot of pleasure over the years and helped produce some high quality scans of vintage family photography. I can recommend it to anyone. Tim Flanigan. I am absolutely in love with this software! Thanks to VueScan, it back online and working better than ever. It is so efficient and easy to use that I’m looking forward to scanning several thousand slides that have been stored away and unusable.

My scanner now works so much better than it did originally that I am incredulous. I purchased the Pro version and it is worth every penny of the reasonable price. Love it! Thank You Hamrick!!! Marc Bodewes. I used it a lot, more functions than the standard driver. Got new computers with new operating systems, forgot about VueScan. I got a new Epson scanner – old one doesn’t have Win10 drivers. I remembered VueScan.

HP Printers – Using the HP Scan and Capture App (Windows 10, 8) | HP® Customer Support

On my old computer I had an shortcut icon on the desktop that directed straight to the Scan panel of my Envynow all I can get is the HP Smart panel. I can’t even find where the HP Scan.

Go to Solution. In that case, you can try installing the full feature software and check. View solution in original post. Printer control panel : If your printer has a touchscreen hp scan for windows 10 panel with a Scan option, you can use it to scan hp scan for windows 10 your computer or email. Click File or the menu iconand then click From scanner or camera. On your printer’s website, click Webscan hp scan for windows 10 the Scan tab. If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!

I am an HP Employee. I can access the scanner via HP Smart, which also alows me to change some scan settings but not hp scan for windows 10. But previously I had a desktop shortcut that got me straight to the scan control pannel where I could fiddle with ALL the scan settings contrast, brightness etc. The shortcut pointed to “HPScan.

Do you know a way to get that shorcut onto my new computer desktop? I can’t create it myself because I can’t find the exe file. Hope this helps! Keep me posted. Also, when I open the “HP scan and capture” app, and click on Documents, I get similar message – device cannot be found.

Skip to the next step. To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Sandytechy20 I am an HP Employee. I’m still getting the message “to get started, connect a scanner” when I click on the scan shortcut in the taskbar, yet I can still perform a scan using the HP Smart app And I still cannot find scanto. Does the fact that my Dell computer is connected to a Dell Thunderbolt Dock make any difference? Didn’t find what you were looking for?

Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. Level 2. Message hp scan for windows 10 of HP Recommended. Product: Envy Tags 2. Tags: envy Accepted Solutions. HP Support Agent. Message 10 of Please click to download the full-featured software. Was this reply helpful?

Yes No. Message 2 of You wouldn’t be able to get that option with Windows XP. Try these methods of scanning: Printer control panel : If your printer has a touchscreen control panel with a Scan option, atibtmon exe windows 10 can use it to scan to your computer or email. Let me know if this helps. Have a great day! Tags 1.

Tags: not an HP employee. Message 3 of Hi Betty, many thanks for your reply. You are correct, my version is Windows 10 Home, not XP. Thanks, Michel Hp scan for windows 10. Message 4 of Here’s what you need to do: Click the Search icon on your operating system, type Scan into the search bar, from the shown results right-click on Scan To and select Open File Location.

Right-click on Scanto. Message 5 of Thanks for your reply. Unfortunately problem not solved. Once I have typed ‘scan’ in search box, hp scan for windows 10 is no ‘scan to’ result, only : “HP scan and capture” app “Scan” app “Windows fax and scan”. When I open the “Scan” app, message says – to get started, connect to a scanner.

Is there any other way I can get the Scanto shortcut on my desktop? Thanks again. Message 6 of Ссылка at the Status and Startup Type values. I hope that helps. Message 7 of Sandy hp scan for windows 10 for your reply. My WIA settings indicate both “running” and “automatic”. What do I do next? Regards, Michel Lebrun. Message 8 of Have you uninstalled and reinstalled the HP Smart App and tried?

Message 9 of If you think you have received a fake HP Support message, please report it to us by clicking on “Flag Post”. By using this site, you accept the Terms of Use and Rules of Participation.